Tips for Successful Luxury Coach Business Trips

It’s not unusual to find a company that has hired a coach to take its employees to a seminar, conference or simple social event but who have subsequently been disappointed with the results.

Here we’ll examine some of the common causes and their solutions.

Poor turnout / response to invitation

This is a commonly expressed frustration in many organizing departments.

Ignoring mechanical causes (such as poor communication of the “we weren’t told” variety or insufficient notice) this is often attributable to:

low morale in the company;
a lack of interest in the event concerned;
conflicting priorities (your event has been scheduled at a time which clashes with other things).

There is no easy answer to this and simply making attendance mandatory isn’t likely to be the answer. You may need to analyse the causes in more detail.

Dissatisfaction with the quality of transport

In the 21st century, professional people expect corporate transport to be modern and comfortable.

If an “old banger” of a coach arrives at the outset, then already your session is in trouble due to creating the wrong impression.

Be prepared to spend a little money here to get a comfortable limo bus.

Impacting personal lives

Today, most people expect and demand a professional / personal life balance.

So, anticipate dissatisfaction and disgruntled attendees if they’ve had to get up at 4am to make your planned departure time and/or they won’t be getting back home until the early hours of the morning.

A luxury coach might help alleviate some of this through comfort during the journey but it won’t, in itself, be the solution.

Impacting professional lives

On a similar theme to the above, asking people to get back very late to their homes, while expecting them to be back in the office at 8am and firing on all cylinders, is likely to be a recipe for ill-feeling.

Provide or arrange for refreshments

If people have been asked to get up unusually early and been on a coach for some time, then it’s really good psychology to provide (or stop for) some refreshments.

A little caffeine and a calories boost can ensure people arrive at the destination eager to get started rather than tired, jaded and looking for reasons to complain.

Railroading

Ideally, your corporate event should be so desirable by its very nature that your colleagues should be fighting for the chance to participate.

Only use “attendance is mandatory” approaches as an absolute last resort, as touched on earlier.

If you see a lack of interest and voluntary participation, something is wrong and a re-think is required. People typically don’t respond well to being forced to attend company events.

Relate to the wider world

Remember that a corporate event will be seen by many against a much broader backdrop of the wider business world you share with your colleagues.

So, expect a very negative reception for (e.g.) a company team-building exercise held at an expensive external venue, if just a few days before the company has announced major ancillary benefits cuts for employees due to the prevailing economic circumstances.

To Be Better At Leading Change

70% of all change initiatives fail.

That’s a pretty startling statistic. Especially when you consider how important change is. I mean, we all acknowledge this, right? There aren’t many organizations out there saying, “You know what we need to do? We need to maintain the status quo, and we need to do it now!”

Every breakthrough involves change. Every innovation involves change. Every new product, policy, or service that moves you ahead of the competition involves change.

So change is vitally important-and yet 70% of change initiatives fail.

Why is that?

It’s because the people leading change don’t play the long game.

To put it another way, they declare victory too soon. Here’s why.

Change is difficult. There’s no getting around that. Change can be messy and uncertain-especially when you’re right in the middle of it. As Harvard professor and author of The Change Masters Rosabeth Moss Kanter puts it, “Everything can look like a failure in the middle.”

In fact, the middle part of change-the messy, uncertain part-can be so painful that we declare victory the instant we’re through it. It’s as if, as soon as we start to see light at the end of the tunnel, we wipe our brow, give each other a high five, and say, “Whew! That’s done!”

But it’s not done. Yes, you’ve made it through the messy part, but you haven’t anchored the change. It’s not yet a part of the culture. It hasn’t “stuck.”

You played the short game.

The truth is, change is a long game. The average successful corporate change initiative is a seven-year process-of which years three, four, and five are the messy part. But notice that there are still two years of anchoring left before the change sticks, before it becomes part of the culture.

It’s the part after the messy part that determines whether or not your change initiative will last.

So what, as a leader, do you do during this part?

You reinforce the change.

You actively look for any and every positive outcome that is a result of the change, and you become relentless about communicating these outcomes to the team. You have to be the one connecting the dots of success back to the change because, left to their own, your team members will not make the connection.

Only by reinforcing the change can you anchor the change, and only by anchoring the change can you make the change truly stick.

And once you do this, you’ll be in that exclusive club of leaders whose change initiatives succeed.

Preparing for Cyberspace

While cyber security is an important issue for boards, it has not always been top of mind. Because a major corporation like Equifax had a breach in its IT system, many companies are rethinking how to secure cyber security.

Boards around the world are examining the Equifax case to determine how to best secure their organizations valuable information stored in their IT systems. So who is responsible? Since the CEO has stepped down, it is apparent he was being held accountable. However, where was the board of directors?

In today’s world of cyberspace, corporate boards have to think about more than governance, CEO compensation and strategy.

As it stands, it is in the board’s best interest to ensure the company is not exposed to debilitating risks. Companies have workplace safety standards and sexual harassment policies to mitigate lawsuits. They even have disaster recovery plans in the event of natural disasters or occurrences like the World Trade Center plane crash. These plans and policies are in place to keep business running smoothly and perpetually. It protects customers and employees.

However, with sophisticated computer hackers around the world, it is no news that computer systems and valuable information can be breached and stolen. There are hackers who breach computer systems as a business. They ask for ransom in the amount of tens of millions of dollars. If it is not paid, they threaten to release the companies secure information, which sometimes could contain private email communication from top executives.

While many enterprises as large as Equifax may have disaster recovery plans for their physical operation, they may not have the same plan for cyber breach. The disaster recovery policies would include immediate action steps based on size of the breach, who made the breach, what information was taken, were company smart phones breached, what to communicate to employees, the public and shareholders as well as other important factors.

In some cases, it may make sense to inform the FBI. In other cases, it may be better to pay the ransom. The challenge with calling the FBI is that the hackers could be in countries like Russia. In Russia, the FBI may not pursue them. Why? Because the Russian government is always looking for good hackers. If the FBI exposes the hackers in Russia, the government may hire them, which can present long-term problems for the US. When it comes to paying ransom, it’s tricky. If you pay, they may hack you again as though you are an ATM machine. If you don’t pay, they may expose confidential information. These are also the kinds of challenges that directly involve the board.

What’s most important is that the board is talking about cyber security before there is a problem. There should be constant audits of the cyber security system to mitigate any risks. In addition, as a board, they should hold the CEO accountable for that security. Furthermore, there should be clear policies to guide the board and the executive team on how to handle the various moving parts in a delicate situation. Boards with disaster recovery plans and high accountability with the CEO are more likely to be forward thinking about cyber vulnerabilities and proactive about updating the security system.

Underfloor Air Distribution

In our houses, we have vents in the floors and ceilings that shoot out cool or warm air depending on what season it is and whether we have the furnace or the air conditioner on. Because the vents are in a set position on the floor, it makes furniture rearrangement that much more tricky and doesn’t allow for you to re purpose rooms as easily as you may imagine, but it gets hot and cold outside and we want our homes to be cooled or heated at will and this is how it is done.

More and more buildings on a bigger scale however have underfloor air distribution built right in as they are constructed making floor plans more flexible and without the need for static vents in strange places.

This technique is used in areas like data centers that produce a lot of heat from computers and equipment that is constantly used. In this application, isolated air conditioner zones are associated with raised flooring. Perforated tiles are placed under the computer systems to direct air to them, cooling them down in the process. The computing equipment is designed to draw the cool air from below and get rid of the warm air into the room. The air conditioner unit will them draw air from the room, cools it and forces it again through the raised flooring for the cycle to be complete.

Of course, raised flooring and underfloor air distribution go hand in hand and it is all part of the HVAC system in a building. This system makes for improved comfort for individuals in the building, better ventilation for equipment, machinery and of course, staff and improved energy efficiency for the building itself. It also results in reduced life cycle costs and is used in places like museums, schools, churches, offices and airports, all places where lots of people gather and lots of equipment is continually used.

One of the best parts about underfloor air distribution is the fact that reconfiguration of the space is a lot easier, it is also great for computer rooms as they are constantly cooled, reducing the effect of over heating on their operating systems. The only place this newer technology isn’t effective is for wet areas like kitchens, bathrooms, pool areas, gymnasiums and dining areas but it is widely used in common buildings around the country like the New York Times Building and the Bank of America Tower to name just two.

Customer Service Can Makes a Company Great

What makes a company great, makes it stand out head and shoulders above the rest; has not only loyal but repeat customers who go back time and time again?

Is it the size of the company – bigger is always better?

Is it the amount of profits they make – well they must be good if they are making all that money – right?

Is it maybe they are the only business which has a particular item – hardly.

Or is their marketing excelling, taking full advantage of ALL media including online, social, TV and broadsheets as well as radio and tabloids.

What is their secret?

The truth is there is no secret, it all boils down to one thing – no matter size, profits, products, services or marketing plan, if you don’t have this one thing you may as well shut up shop and go home – and that one thing is Customer Service.

Don’t get me wrong the other things do help in some small way but Customer Service is King.

It should be natural and not forced. How annoying did “Have a nice day” become? It was novel at first but…

So how do you achieve great Customer Service?

Try following these dos and don’ts as guidelines:-

Do smile when talking – seems strange I know but it works, try it and see the difference.

Do listen and hear what your Customer is saying but don’t sit in silence use audible nods and empathise then repeat to show you have been listening using expressions like “If I have heard you correctly… ,” or “If I may repeat to make sure I have understood you… ” Goes a long way and also informs customer that you have been listening.

Never use the expressions “You need to… ,” or “You have to… ” They neither have to nor need to do anything.

Do ask permission “Is it OK if I take some details?” “May I have your name?” “Can I take a message?” “Are you happy to give me…?”

Don’t swear, be rude or argue back, tempting as it maybe, wait till your are of the call/ customer has gone/can’t see you, if you must vent/rant.

Don’t take it home, and never carry it over to the next customer.

Do treat each customer individually and although you may think that they are Bat Crap Crazy/stupid or what they are contacting you about is trivial, always remember to them it is important.

Don’t take it personally, they are just wanting to rant at somebody and don’t know you, all they want is for someone to take responsibility, not pass them from pillar to post and to listen.

And finally always end on a positive note, even if it’s a simple thanks for your call.

Follow these guidelines and you will notice a difference, not just in your customers but also in your staff who will be happier in their work and less stressed and if they are less stressed then they are willing to go that extra mile.

Designing Small Outdoor Spaces in Your Hospitality Business

Every outdoor area, no matter how small it is, deserves to be treated with attention. This need amplifies when it comes to restaurants, hotels, cafes and resorts. So hospitality businesses should be extra careful when designing a small outdoor space like a balcony or even a limited terrace.

In order to turn a narrow area into an attractive place to hang out, two steps must be applied: choosing the right outdoor furniture and installing them effectively.

How to choose the furniture?

Selecting small furniture

When you have a narrow area, you can still furnish it with small items that fits. For example, instead of cramming the balcony with a single sofa, use a couple of chairs and a round coffee table so guests can enjoy a relaxing morning. Don’t forget to take measurements, here a few centimeters can make a difference.

Using multi-functional outdoor furniture

A small area limits the use of several furniture to suit all needs. Therefore, an effective solution would be to use multi functional patio furniture for your restaurant, hotel, resort or cafe. A modular outdoor setting allows you to have a minimum of items with the most uses possible. For example, if a daybed and living set don’t fit together next to the pool, replace them with an outdoor furniture piece that gives you both. In that case, Skyline Design’s Bishan can be an appropriate way to combine the two, as it can be used as a daybed or a sofa set.

Going vertical with decorations

One of the latest garden design trends is the adoption of the vertical space in the outdoors. In other terms, exploiting placing decoration accessories or even plants on the walls surrounding the outdoor living area. In addition, due to this new “wave”, brands are now creating items for vertical use. For example, the famous French brand, Maiori, produced chic planters that can be placed on top of each other, in order to save horizontal space.

How to design the small space to make it look wider?

Designating a focal point

Installing outdoor furniture in a small area can be messy. A bit of organization will turn a chaotic setting into a comfortable and relaxing spot. One of the first steps to take is to focus all the outdoor chairs and sofas to one direction. A focal point can either be external like the sea, the garden or a specific landscape, as well as internal like an outdoor lounge or a hanging chair. You can add accessories according to your needs, but make sure that you still have only one focal point.

Paving the path and the living area

Another way to embellish a small outdoor space is to pave the path and the living area. However, this is a delicate task that can either break it or make it. How? Applying geometrical designs in the pavement can make the outdoor area look smaller. And most probably, that’s not what restaurants and resorts are looking to accomplish, on the contrary.

Keeping it simple with only the needed furniture

One of the main issues in small areas is the lack of space for people to move around. This is mostly due to decoration items that can be dropped out. Therefore, removing all unneeded elements, like decorations and plants, will make the small area more spacious, allowing people to be more comfortable.

Designing a small outdoor space is definitely a challenge for any interior designer or hospitality furniture company. However, choosing the right outdoor furniture, and efficiently designing the area will transform your small outdoor space into an endless paradise. So don’t miss out on this opportunity.

Best Accounts Payable Processing Practices

When it comes to working in accounts payable, there are a dozen things that can happen to cause a good day to become a bad one – and these things are often actions that took but a second or two to happen. These mistakes often occur not because of a lack of training or due to faulty practices but often because people are unaware of ways to improve the work situation.

Thankfully, there are many actions that can be taken to ensure that your business is using the best accounts payable processing practices available. By doing this, you can minimize the risk and exposure that result from not having a totally secure system and effective recovery process. While there are many different steps you can take, one of the most important things is that you track a number of elements in the accounts payable processing department.

· Keep up with the number of invoices that come into the accounts payable department in given period of time. The larger your company the more of these there will be. Tracking these will give you a baseline and make it easier to track other items within your department.

· How many invoices are processes as a percentage of the total number of invoices during a specific amount of time. Tracking this helps measure how effectively and efficiently your department is getting the work done. If you feel that the work being done is not enough, then sit back and determine what can be done to make your department more efficient.

· Pay attention to the rate of wrong payments as a percentage of total payments. You need to be aware of any over or under charges. Using a HER program can minimize occurrences such as these.

· Figure out how much it is costing you per invoice processed. Be sure to note things such as software costs, IT support, hardware, and any other types of overhead. There are a number tools that can help you be effective and yet still keep the bottom line in the black.

· Track how many invoices are electronic versus paper. It is cheaper to process an electronic invoice than a paper one. In addition, the electronic invoices require less time to process. Hence, the more electronic processing and information storage is a better way to improve your budget and work efficiency.

Having the best accounts payable processing steps in place, you can be certain that you are doing all you can to protect your business. Talk to a team of business management specialist and learn how you can begin to better protect your company.

Designing Your Best Work Life

Many people in the corporate world start off with the intention to only work the standard hours yet somewhere along the way, they become completely consumed by a never-ending To Do list. Suddenly they find themselves leading a life that is based on trying to survive rather than thrive. This constantly switched-on mode can start to wear thin very quickly and wear them down just as fast.

I have worked in the corporate world for over 22 years as a consultant for various large companies. I was soon spending so much time and effort in the workplace jumping through hoops and doing whatever it took to climb the corporate ladder that my personal well-being began to suffer greatly.

Each time I planned a well-deserved break, I found myself getting sick. My body soon stopped running on the adrenaline high of corporate life, and my immune systems began operating at critically low levels. Somewhere along the way I had lost my connection to the reason why I was working so hard.

Today I run a successful business that still requires dedication and commitment, but my physical, mental and emotional state is nowhere near where it as when I was in the corporate world. What I learn from this experience is that there is no point having a great job with matching salary if all you are able to do at the end of the day is collapse onto your couch.

So here are my four steps to reconnecting with what is important to you and designing a work schedule that works for you.

STEP 1: CHANGE THE WAY YOU THINK
Breaking your thought pattern is the first step towards designing your best work schedule. There is so much social pressure to be part of the rat race, and you should analyze whether succumbing to this thought pattern is working for you. Ask yourself these questions:

Are you willing to live on the edge?
Are you willing to substitute happiness for monetary gain?
Do you want to leave behind a legacy?
Do you want to travel and work from wherever you are in the world?

Your answers will form the basis of your blueprint of your ideal work life.

STEP 2: THINK LATERALLY
You have your own unique abilities. Learn how to make them work for you. If you are an accountant and you are crushed with deadlines at the end of each quarter, then plan your life in a way that allows you to work hard during those times and keep normal work hours for the remainder of the year.

The Internet has made traditional jobs much more flexible. If you are a teacher and do not want to be tied to a classroom then consider online teaching. A computer and an Internet connection is all you need. You can design your life around your workload so that you are only working the number of hours you want. Remember, this is your life and you call the shots.

STEP 3: SCHEDULE IN WHAT REALLY COUNTS
There was a time a couple of years ago when I did not schedule a break for 15 months and ended up severely ill. So before you schedule anything else into your calendar, make sure you schedule what really counts first. This includes events that will make a positive difference in your life such as:

Time for yourself to unwind, relax and recharge.
Vacation time. Long breaks should be a minimum of two weeks twice yearly and mini breaks such as weekends away should be scheduled every two months. Studies show that people are more likely to remain happy when they schedule in frequent short holidays than infrequent longer ones.
Family time and date nights.
Time with friends. Schedule the next catch up in before the night is over so that it does not get lost in the work life.

STEP 4: START SMALL AND SLOW
Start the ball rolling slowly so you can easily notice things gaining momentum as you make your schedule work for you. For instance, you could set a goal of winning 10 clients and turning away any extras because you know you do not want to dedicate more hours to work. Dedication to your personal wellbeing and who you are as a person instead is what will guide you towards creating a schedule that works for you rather than against you.

A Virtual Assistant

In this year and age, everything is related to the internet. From shopping, banking, bills payment, social interaction, communication and every bit of actions we humans do nowadays was somehow linked to the use of the internet. For several years I had been working a very traditional job in retail. However, personal circumstances made me re-think my current situation. A part of me always feels that traditional jobs here in the Philippines are very time-consuming. With a standard 48-hour work and a 1-day off per week, quality time with family and peers seems unlikely. So if work schedules are eating much of our time, is it after all worth it? This question bugged me for a lot of months. Then one day I came across KOM Academy’s Facebook posting for a free seminar on “How to be a Virtual Assistant.” Curious, I immediately inquired and pre-registered for this event. That’s when I realized that there are a lot of opportunities outside the traditional work environment.

What is a Virtual Assistant by the way? These are smart individuals offering administrative, creative and technical skills to remote clients. So what made me think this virtual job is kick-ass better than my old job? Reason number 1, “I am my boss”! As VA, as they call it, you work as an independent contractor to the client. Which means that you don’t work for a company or an employer, but instead they outsource you to render them the services they require. About this, you are not limited to work for a single client. Hence, the second reason – more clients, more income. By this I mean you can are not limiting yourself to only one source of income. You have the control to expand your financial gains as you deem fit. The third reason, it is home-based. What is not to love working at the comforts of your space? No hassle from commuting, dealing with worsening traffic situation of the city, increased transportation expenses, annoying amnesiac office mates who always borrow your things but never bothers to return them are just a few to mention.

If there is a convenience in the environment, work schedule is something that is flexible as well in this industry. That is the fourth reason why I considered engaging into this business. The chance to be given a schedule that is favorable to your liking is something that is highly unheard of in traditional jobs. Often you must be employed a full-time job to get a decent salary. Whereas in VA, even part-time jobs can still get you good pay. Mainly because you are paid based on the quality of your work output and not just merely on the number of hours you spent. Furthermore, output-based jobs present more opportunity for workers to get promoted as evaluation is real-time.

The fifth reason I seriously consider is that this job is never boring. As mentioned earlier, VAs provide different service from administrative, to creative and even technical for those highly-skilled individuals like the programmers. Thus, this job can present you wide range of tasks that you can explore and hone your skills.

These things cited above are just a few of the factors why I considered becoming a Virtual Assistant. To have the convenience of time and place in your hands is a privilege that an ordinary worker won’t be able to experience in a traditional work setting. As I go along my journey into this business, I am looking forward to discovering more things to love and enjoy.

To be successful in business, sometimes the wisest move to make is to ask for help. Remember that you don’t have to do it all alone. Get a co-worker from a distance!

The Dangers Of Overhead Power Lines Best Practices

Every year people at work are killed or seriously injured when they come into contact with live overhead electricity power lines.

If a machine, scaffold tube, ladder, or even a jet of water touches or gets too close to an overhead wire, then electricity will be conducted to earth. This can cause a fire or explosion and electric shock and burn injuries to anyone touching the machine or equipment. An overhead wire does not need to be touched to cause serious injury or death as electricity can jump, or arc, across small gaps.

One of the biggest problems is that people simply do not notice overhead lines when they are tired, rushing or cutting corners. They can be difficult to spot, eg in foggy or dull conditions, when they blend into the surroundings at the edge of woodland, or when they are running parallel to, or under, other lines. Always assume that a power line is live unless and until the owner of the line has confirmed that it is dead. This guidance is for people who may be planning to work near overhead lines

where there is a risk of contact with the wires, and describes the steps you should take to prevent contact with them. It is primarily aimed at employers and employees who are supervising or in control of work near live overhead lines, but it will also be useful for those who are carrying out the work.

Types of overhead power lines

Most overhead lines have wires supported on metal towers/pylons or wooden poles – they are often called ‘transmission lines’ or ‘distribution lines’. Most high-voltage overhead lines, ie greater than 1000 V (1000 V = 1 kV) have wires that are bare and insulate but some have wires with a light plastic covering or coating. All high-voltage lines should be treated as though they are uninsulated. While many low-voltage overhead lines (ie less than 1 kV) have bare insulate wires, some have wires covered with insulating material. However, this insulation can sometimes be in poor condition or, with some older lines, it may not act as effective insulation; in these cases you should treat the line in the same way as an insulate line. If in any doubt, you should take a precautionary approach and consult the owner of the line.

There is a legal minimum height for overhead lines which varies according to the voltage carried. Generally, the higher the voltage, the higher the wires will need to be above ground. Equipment such as transformers and fuses attached to wooden poles and other types of supports will often be below these heights. There are also recommended minimum clearances published by the Energy Networks Association.

What does the law require?

The law requires that work may be carried out in close proximity to live overhead lines only when there is no alternative and only when the risks are acceptable and can be properly controlled. You should use this guidance to prepare a risk assessment that is specific to the site. Businesses and employees who work near to an overhead line must manage the risks. Overhead line owners have a duty to minimize the risks from their lines and, when consulted, advise others on how to control the risks. The line owner will usually be an electricity company, known as a transmission or distribution network operator, but could also be another type of organization, eg Network Rail, or a local owner, eg the operator of a caravan park.

Preventing overhead line contact

Good management, planning and consultation with interested parties before and during any work close to overhead lines will reduce the risk of accidents. This applies whatever type of work is being planned or undertaken, even if the work is temporary or of short duration. You should manage the risks if you intend to work within a distance of 10 m, measured at ground level horizontally from below the nearest wire.

Remove the risk, the most effective way to prevent contact with overhead lines is by not carrying out work where there is a risk of contact with, or close approach to, the wires. Avoiding danger from overhead power lines. If you cannot avoid working near an overhead line and there is a risk of contact or close approach to the wires, you should consult its owner to find out if the line can be permanently diverted away from the work area or replaced with underground cables. This will often be inappropriate for infrequent, short-duration or transitory work. If this cannot be done and there remains a risk of contact or close approach to the wires, find out if the overhead line can be temporarily switched off while the work is being done. The owner of the line will need time to consider and act upon these types of requests and may levy a charge for any work done.

Risk control

If the overhead line cannot be diverted or switched off, and there is no alternative to carrying out the work near it, you will need to think about how the work can be done safely. If it cannot be done safely, it should not be done at all. Your site-specific risk assessment will inform the decision. Things to consider as part of your risk assessment include:

the voltage and height above ground of the wires. Their height should be measured by a suitably trained person using non-contact measuring devices;
the nature of the work and whether it will be carried out close to or underneath the overhead line, including whether access is needed underneath the wires;
the size and reach of any machinery or equipment to be used near the overhead line;
the safe clearance distance needed between the wires and the machinery or equipment and any structures being erected. If in any doubt, the overhead line’s owner will be able to advise you on safe clearance distances;the site conditions, undulating terrain may affect stability of plant etc;
the competence, supervision and training of people working at the site.

If the line can only be switched off for short periods, schedule the passage of tall plant and, as far as is possible, other work around the line for those times. Do not store or stack items so close to overhead lines that the safety clearances can be infringed by people standing on them.

Working near but not underneath overhead lines – the use of barriers. Where there will be no work or passage of machinery or equipment under the line, you can reduce the risk of accidental contact by erecting ground-level barriers to establish a safety zone to keep people and machinery away from the wires. This area should not be used to store materials or machinery. Suitable barriers can be constructed out of large steel drums filled with rubble, concrete blocks, wire fence earthed at both ends, or earth banks marked with posts.

If steel drums are used, highlight them by painting them with, for example, red and white horizontal stripes.
If a wire fence is used, put red and white flags on the fence wire.
Make sure the barriers can be seen at night, perhaps by using white or fluorescent paint or attaching reflective strips.

Avoiding danger from overhead power lines

The safety zone should extend 6 m horizontally from the nearest wire on either side of the overhead line. You may need to increase this width on the advice of the line owner or to allow for the possibility of a jib or other moving part encroaching into the safety zone. It may be possible to reduce the width of the safety zone but you will need to make sure that there is no possibility of encroachment into the safe clearance distances in your risk assessment.

Where plant such as a crane is operating in the area, additional high-level indication should be erected to warn the operators. A line of colored plastic flags or ‘bunting’ mounted 3-6 m above ground level over the barriers is suitable. Take care when erecting bunting and flags to avoid contact or approach near the wires. Passing underneath overhead lines, if equipment or machinery capable of breaching the safety clearance distance has to pass underneath the overhead line, you will need to create a passageway through the barriers, In this situation:

keep the number of passageways to a minimum;
define the route of the passageway using fences and erect goalposts at each end to act as gateways using a rigid, non-conducting material, eg timber or plastic pipe, for the goalposts, highlighted with, for example, red and white stripes;
if the passageway is too wide to be spanned by a rigid non-conducting goalpost, you may have to use tensioned steel wire, earthed at each end, or plastic ropes with bunting attached. These should be positioned further away from the overhead line to prevent them being stretched and the safety clearances being reduced by plant moving towards the line;
ensure the surface of the passageway is leveled, formed-up and well maintained to prevent undue tilting or bouncing of the equipment;
put warning notices at either side of the passageway, on or near the goalposts and on approaches to the crossing giving the crossbar clearance height and instructing drivers to lower jibs, booms, tipper bodies etc and to keep below this height while crossing;
you may need to illuminate the notices and crossbar at night, or in poor weather conditions, to make sure they are visible;
make sure that the barriers and goalposts are maintained.

Avoiding danger from overhead power lines

On a construction site, the use of goalpost-controlled crossing points will generally apply to all plant movements under the overhead line. Working underneath overhead lines. Where work has to be carried out close to or underneath overhead lines, eg road works, pipe laying, grass cutting, farming, and erection of structures, and there is no risk of accidental contact or safe clearance distances being breached, no further precautionary measures are required. However, your risk assessment must take into account any situations that could lead to danger from the overhead wires. For example, consider whether someone may need to stand on top of a machine or scaffold platform and lift a long item above their head, or if the combined height of a load on a low lorry breaches the safe clearance distance. If this type of situation could exist, you will need to take precautionary measures.

If you cannot avoid transitory or short-duration, ground-level work where there is a risk of contact from, for example, the upward movement of cranes or tipper trailers or people carrying tools and equipment, you should carefully assess the risks and precautionary measures. Find out if the overhead line can be switched off for the duration of the work. If this cannot be done:

refer to the Energy Networks Association (ENA) publication Look Out Look Up! A Guide to the Safe Use of Mechanical Plant in the Vicinity of Electricity Overhead Lines.2 This advises establishing exclusion zones around the line and any other equipment that may be fitted to the pole or pylon. The minimum extent of these zones varies according to the voltage of the line, as follows:
– low-voltage line – 1 m;
– 11 kV and 33 kV lines – 3 m;
– 132 kV line – 6 m;
– 275 kV and 400 kV lines – 7 m;
under no circumstances must any part of plant or equipment such as ladders, poles and hand tools be able to encroach within these zones. Allow for uncertainty in measuring the distances and for the possibility of unexpected movement of the equipment due, for example, to wind conditions;
carry long objects horizontally and close to the ground and position vehicles so that no part can reach into the exclusion zone, even when fully extended. Machinery such as cranes and excavators should be modified by adding physical restraints to prevent them reaching into the exclusion zone. Note that insulating guards and/or proximity warning devices fitted to the plant without other safety precautions are not adequate protection on their own;
make sure that workers, including any contractors, understand the risks and are provided with instructions about the risk prevention measures;
arrange for the work to be directly supervised by someone who is familiar with the risks and can make sure that the required safety precautions are observed;
if you are in any doubt about the use of exclusion zones or how to interpret the ENA document, you should consult the owner of the overhead line.

Where buildings or structures are to be erected close to or underneath an overhead line, the risk of contact is increased because of the higher likelihood of safety clearances being breached. This applies to the erection of permanent structures and temporary ones such as polytunnels, tents, marquees, flagpoles, rugby posts, telescopic aerials etc. In many respects these temporary structures pose a higher risk because the work frequently involves manipulating long conducting objects by hand.

Avoiding danger from overhead power lines. The overhead line owner will be able to advise on the separation between the line and structures, for example buildings using published standards such as ENA Technical Specification 43-8 Overhead Line Clearances.1 However, you will need to take precautions during the erection of the structure. Consider erecting a horizontal barrier of timber or other insulating material beneath the overhead line to form a roof over the construction area – in some cases an earthed, steel net could be used. This should be carried out only with the agreement of the overhead line owner, who may need to switch off the line temporarily for the barrier to be erected and dismantled safely.

Ideally, work should not take place close to or under an overhead line during darkness or poor visibility conditions. Dazzle from portable or vehicle lighting can obscure rather than show up power lines. Sometimes, work needs to be carried out near uninsulated low-voltage overhead wires, or near wires covered with a material that does not provide effective insulation, connected to a building. Examples of such work are window cleaning, external painting or short-term construction work. If it is not possible to re-route or have the supply turned off, the line’s owner, eg the distribution network operator, may be able to fit temporary insulating shrouds to the wires, for which a charge may be levied. People, plant and materials still need to be kept away from the lines.

Emergency procedures

If someone or something comes into contact with an overhead line, it is important that everyone involved knows what action to take to reduce the risk of anyone sustaining an electric shock or burn injuries. Key points are:

never touch the overhead line’s wires;
assume that the wires are live, even if they are not arcing or sparking, or if they
otherwise appear to be dead;
remember that, even if lines are dead, they may be switched back on either automatically after a few seconds or remotely after a few minutes or even hours if the line’s owner is not aware that their line has been damaged:
if you can, call the emergency services. Give them your location, tell them what has happened and that electricity wires are involved, and ask them to contact the line’s owner:
if you are in contact with, or close to, a damaged wire, move away as quickly as possible and stay away until the line’s owner advises that the situation has been made safe:
if you are in a vehicle that has touched a wire, either stay in the vehicle or, if you need to get out, jump out of it as far as you can. Do not touch the vehicle while standing on the ground. Do not return to the vehicle until it has been confirmed that it is safe to do so;

Avoiding danger from overhead power lines, be aware that if a live wire is touching the ground the area around it may be live. Keep a safe distance away from the wire or anything else it may be touching and keep others away.